Email open rates are nearly 80%, and link back to the patient portal, centralizing relevant information for the patient.
Making it Easy for Primary Care Providers to Order Behavioral Health Programs for Patients
Challenge:
At MemorialCare, behavioral health program SilverCloud was available for patients, but promoted via pamphlets and posters that encouraged patients to ask their clinicians about the program or sign up online via a link. MemorialCare knows that mental health is tied to physical health, so wanted to make it easier for clinicians to take the lead in recommending mental health care for patients, and have the ability to monitor their progress.
Solution:
Xealth integrated SilverCloud into the clinical workflow, so that clinicians could both enroll patients and access patient engagement with the program without leaving the patient record. Through Xealth, MemorialCare was able to digitize what had been a paper-based campaign, sending links so that patients could self-select their preferred program from options including anxiety, depression, sleep or stress. Email email open rates are nearly 80%, and link back to the patient portal, centralizing relevant information for the patient.
