Measuring the impact of patient ed while easing burden on pediatricians
Challenge:
Children’s Wisconsin struggled to provide their custom and vended education content to patients and families in a user-friendly way. Clinicians and administrators either manually inserted links into After Visit Summaries or printed content from intranet sites to give to patients, leaving room for missing pertinent information and making it impossible to measure its impact.
Solution:
By integrating their custom content management system and KidsHealth, CW created a centralized workflow for the entire care team to order and monitor the use of all their education content. Additionally, by integrating with CW’s preferred patient engagement vendor, Artera, the communication from the provider remained consistent to reduce alert fatigue for the patients and families. Benefits include improved patient and family experience, streamlined distribution, and the ability to track clinician and patient usage and engagement.
Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.
The Speedy Roll-out of Video Visit Set-up Instructions Saves Appointment Time
Challenge:
Due to COVID-19, many visits were suddenly converted to virtual, prompting a large volume of patients and clinicians into unfamiliar video visit technology. Technical barriers can waste appointment time, or even intimidate a patient, causing a no-show.
Solution:
UPMC quickly needed to distribute set-up instructions to all patients who had telemedicine visits scheduled, without burdening clinicians with additional work. Xealth automatically sent education materials to patients with telemedicine as the visit type.
UPMC first created a pdf, then an animated video, to assist patients in setting up their devices for their virtual visit. Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.