Improving access to behavioral health programs
Challenge:
Access to behavioral healthcare and resources has always been a challenge, which was made worse during the pandemic, from a general increase in anxiety and depression to further stress on our health professionals. Banner sought a way to make it easy for clinicians to access and recommend their system-approved digital solution, SilverCloud.
Solution:
Banner added SilverCloud to their Digital Therapeutics formulary within Xealth and made it available to their primary care practices. Since its deployment, Banner has observed significant clinical improvements. Coached users spend an average of more than two hours engaging with the platform, versus a goal of 60 minutes. Additionally, the goal of 50% or more improvement in PHQ9 or GAD7 was surpassed: PHQ9 = 54% and GAD7 = 58% improvement (of users starting with an acuity of moderate+ who logged in four or more times). Based on this success, Banner is actively working to expand the program to additional providers.
Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.
The Speedy Roll-out of Video Visit Set-up Instructions Saves Appointment Time
Challenge:
Due to COVID-19, many visits were suddenly converted to virtual, prompting a large volume of patients and clinicians into unfamiliar video visit technology. Technical barriers can waste appointment time, or even intimidate a patient, causing a no-show.
Solution:
UPMC quickly needed to distribute set-up instructions to all patients who had telemedicine visits scheduled, without burdening clinicians with additional work. Xealth automatically sent education materials to patients with telemedicine as the visit type.
UPMC first created a pdf, then an animated video, to assist patients in setting up their devices for their virtual visit. Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.