Increasing screening visit volume using Digital Care
Challenge:
Patients know about the importance of regular mammograms and colonoscopies, but these procedures are often seen as non-urgent, with delays in scheduling and frequent reschedules. The Community Medicine group at UPMC needed a way to easily persuade their patients to sign up for these important screenings, and remind them to follow through with their appointments.
Solution:
UPMC evaluated the process to schedule a screening through a patient experience lens, with a view to making the process as easy as possible, starting with scheduling. UPMC identifies patients who are overdue for these screenings and Xealth automatically emails these patients with a link to schedule a visit, alongside educational content videos about the value of this regular health maintenance. Patients engage with this content more than 50% of the time and watch the educational video 25.2% of the time. Between 10-15% of patients click through to schedule the appointment, resulting in thousands more visits scheduled.
Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.
The Speedy Roll-out of Video Visit Set-up Instructions Saves Appointment Time
Challenge:
Due to COVID-19, many visits were suddenly converted to virtual, prompting a large volume of patients and clinicians into unfamiliar video visit technology. Technical barriers can waste appointment time, or even intimidate a patient, causing a no-show.
Solution:
UPMC quickly needed to distribute set-up instructions to all patients who had telemedicine visits scheduled, without burdening clinicians with additional work. Xealth automatically sent education materials to patients with telemedicine as the visit type.
UPMC first created a pdf, then an animated video, to assist patients in setting up their devices for their virtual visit. Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.