Lowering lifetime cost of care for hypertensive patients using Digital Care
Challenge:
Patients who struggle with hypertension typically have other co-morbidities such as chronic kidney disease or heart failure. Duke identified an opportunity to educate their patients who suffer from hypertension to provide additional education to improve their patient satisfaction and engagement with their diagnosis.
Solution:
Xealth sends patients who have an ICD 10 code of hypertension a bundle of videos, once per year, that includes information such as diet changes, effects of high blood pressure, and ways to manage their blood pressure. This video is sent to patients seven days prior to their primary care visit to facilitate conversations. More than 135,000 patients have received this video bundle and over 80% of patients who engaged with this content watched 75 100% of the videos.
Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.
The Speedy Roll-out of Video Visit Set-up Instructions Saves Appointment Time
Challenge:
Due to COVID-19, many visits were suddenly converted to virtual, prompting a large volume of patients and clinicians into unfamiliar video visit technology. Technical barriers can waste appointment time, or even intimidate a patient, causing a no-show.
Solution:
UPMC quickly needed to distribute set-up instructions to all patients who had telemedicine visits scheduled, without burdening clinicians with additional work. Xealth automatically sent education materials to patients with telemedicine as the visit type.
UPMC first created a pdf, then an animated video, to assist patients in setting up their devices for their virtual visit. Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.