Saving time while meeting joint commission requirements, increasing Press Ganey scores
Challenge:
Duke Health wanted to engage hip and knee replacement patients with educational videos that would enable better patient education, as well as satisfy Joint Commission requirements. Duke also wanted the ability to track to see what content resonates with this patient group.
Solution:
Once the surgery is scheduled, the platform checks for co-morbidity rates. Duke leverages Xealth automation to send patients pre-op education videos aligned with Joint Commission criteria. Leveraging Xealth, Duke tracks what materials have been watched, engaging the Joint Navigator for alternative education if necessary. This allows for streamlined reporting across this patient group. Results so far include more than 60% patient engagement, meaning patients have watched at least one video; 1,700 clinician hours saved; and Joint Commission requirements met. Clinicians have reported a decrease in readmissions and an increase in Press Ganey scores and attribute automatically sending patients this content and being able to verify engagement activity to achieving these results.
Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.
The Speedy Roll-out of Video Visit Set-up Instructions Saves Appointment Time
Challenge:
Due to COVID-19, many visits were suddenly converted to virtual, prompting a large volume of patients and clinicians into unfamiliar video visit technology. Technical barriers can waste appointment time, or even intimidate a patient, causing a no-show.
Solution:
UPMC quickly needed to distribute set-up instructions to all patients who had telemedicine visits scheduled, without burdening clinicians with additional work. Xealth automatically sent education materials to patients with telemedicine as the visit type.
UPMC first created a pdf, then an animated video, to assist patients in setting up their devices for their virtual visit. Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.