Targeting hip and knee surgery patients with timely and relevant patient education
Challenge:
Prior to hip and knee surgery, good patient education is an important way to encourage patients to keep their appointments and arrive prepared. However at MemorialCare, patient education for these surgeries was often inconsistent, potentially contributing to same day cancellations. MemorialCare sought to improve the patient experience while creating an easy way to track and monitor the patient s engagement.
Solution:
Xealth targets surgery patients and creates orders with Twistle, a text-based app with health system-catered messaging workflows. Now, MemorialCare is systematically using defined patient journeys and automation to transform and standardize patient education pre- and post- hospitalization by deploying Twistle pathways for hip and knee surgical procedures. More than half of the patients are being actively monitored via Xealth Digital Care within the EHR workflow.
Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.
The Speedy Roll-out of Video Visit Set-up Instructions Saves Appointment Time
Challenge:
Due to COVID-19, many visits were suddenly converted to virtual, prompting a large volume of patients and clinicians into unfamiliar video visit technology. Technical barriers can waste appointment time, or even intimidate a patient, causing a no-show.
Solution:
UPMC quickly needed to distribute set-up instructions to all patients who had telemedicine visits scheduled, without burdening clinicians with additional work. Xealth automatically sent education materials to patients with telemedicine as the visit type.
UPMC first created a pdf, then an animated video, to assist patients in setting up their devices for their virtual visit. Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.