As we dive into the featured highlights of Xealth’s customer activity in Q2, it’s evident that the landscape of healthcare continues to evolve. Health systems are increasingly focusing on system efficiency and driving value, recognizing the need to optimize their operations and deliver superior patient care with staff, tools, and platforms they already have in place, augmented by key vendors. Xealth has been at the forefront of this transformation, spearheading initiatives that not only streamline processes but also enhance vendor integration. In this Quarter’s Highlight, we focus on a few customer use cases deployed in the past quarter, shedding light on how their efforts are driving efficiency and value for their organization.
Featured Client Stories and Outcomes
1. Streamlining Patient Journeys for Better Prep and Experience
- Business Goal: Reduce costs by utilizing in-house content to automatically deliver content to patients resulting in better prep and support throughout their surgical journey
- Project: A Midwest health system understands the need to engage and support patients as part of their upcoming surgery, ensuring that patients are prepared, don’t feel overwhelmed, and, ultimately, have the best outcomes from the procedure. To support this, the health system had created a lot of educational content in-house and had previously distributed this through a third party vendor. With Xealth, the system replaced the vendor and utilized Xealth’s updated bundle card experience, creating a concise and automated patient journey with each action item for the patient clearly laid out.
The journeys automatically deliver the content to the patients a period of weeks before the procedure, the day of the procedure, and then a period of time post-procedure. Within each step of the journey, the system included multiple types of content – PDF documents, videos, prompts to schedule appointments or other actions, as well as brief questionnaires to capture patient feedback. Staff are able to track a patient’s engagement and activity, streamlining their workqueue to identify specific patients they may need to reach out to in advance of their surgery, resulting in a decrease of staff hours preparing patients for their procedure.
The system has rolled out patient journeys to patients with procedures for Hip Replacement, Knee Replacement, Spinal Surgery, VAD surgery, as well as General Surgeries, engaging with over 3,000 patients. This connects patients pre-surgery to ensure appropriate pre-procedure compliance and lower complications, as well as post-surgery in a systematic manner to provide additional support and recovery improvement. Additionally, Staff can view each individual asset and the patient engagement of that asset, allowing the health system to tweak and improve the journey for patients.
- Results: Since go-live in June, over 3,000 new patients have been connected with a Journey, with over 47% of patients interacting with their notifications and cards.
2. Eliminate Cold-Calling – Connecting Patients to Health Plan Care Advocate Program
- Business Goal: Decrease the overall cost of care by connecting specific patients with a care team case manager to work with them on lifestyle modifications
- Project: The multi-disciplinary care team (MDCT) is a team of care & case managers that help the most chronically ill patients through their journey. However, in order to identify patients who may benefit from this program and also have it available as part of their insurance coverage is an extremely manual process. Care managers and case managers have to manually create and run reports within the EHR and then perform cold calling outreach to every patient on the list. Utilizing Xealth, the health system automatically created an outreach to 150+ patients, streamlining the targeted patients, and provided information about the program, the patient’s access to one-on-one support, and how to connect with the team directly.
- Results: 170 patients automatically connected, including reminder messages if patients didn’t click on the initial communication. Over 60% of patients opened the communication, driving higher rates of patient engagement.
3. Children’s Wisconsin Improves Cast Education, Improving Nurse Workload
- Business Goal: Improve patient satisfaction while reducing nurse calls, MyChart messages, and unnecessary follow-up visits.
- Project: Children’s Wisconsin’s patients who have been to the orthopedic clinic and receive a cast commonly have questions about how to care for the cast, what happens if there are issues, and what the process will be when they are close to getting the cast off. This results in the patient’s family sending a large volume of messages to the nurse team, calling in to the clinics, sending a large number of MyChart messages, taking up valuable clinical team time. Additionally, if patients have issues with their cast and improperly care for it, they have come back into the clinic for a reapplication visit, filling up the clinic schedule with low/non-reimbursed visits. Children’s Wisconsin previously would have to provide educational information verbally to the patient and family, or hand paper to the patient at the end of the visit, frequently resulting in outdated information and instructions handed to the patient. To support this, Children’s Wisconsin automatically sends cast care education information, including content in Spanish to patients with a preferred language of Spanish, after they have a cast placed. This ensures the latest educational content is being provided to patients and their families, as well as providing the patient engagement information – should patients have continual issues with their cast, staff can now see if patients have reviewed the educational content previously.
- Results: Nearly 500 patients have received the education information since the beginning of June.
4. Optimizing health tools offered by Health Plans
- Business Goal: Optimize capacity of over-subscribed physical therapy programs by enrolling and monitoring eligible patients in Hinge Health, a personalized exercise therapy and education tool designed to reduce pain and improve mobility.
- Project: A West coast health system needed to find a way to optimize their oversubscribed physical therapy programs. A look at available tools from their top commercial payor partners, highlighted Hinge Health as a high quality program, that is supported by a key national payor for their members. The initial small pilot integration launch in mid-June is already letting the health system offer immediate help to eligible patients who otherwise would be on waiting lists. In addition, the health system is able to optimize their PT practice, and the payor should be able to manage program and care costs as the use case expands.
- Results: Since go-live with a small scope payor/employer pilot in mid-June, over 100 eligible patients have been engaged for enrollment in the program.
Xealth Partner Community Update
One of Xealth’s key tenants to success is helping health systems seamlessly integrate digital health vendors into the provider and patient workflow. That work starts with an easy to understand and easy to configure API for our partners. In Q2 we introduced enhancements to the Xealth Subscriber Portal that allow partners to effortlessly customize and manage their integrations in real-time. With user-friendly interfaces and robust functionality, the self-service configuration tool enhances efficiency and control, enabling our partners to optimize their workflows and better serve their customers. This release marks a significant milestone in our commitment to providing our partners with the tools they need to succeed.
So what did we do?
First, we adopted the OAuth 2.0 client flow for authentication to provide a more secure and seamless experience for integration.
Then, we added capabilities to give partners more control over their integration:
- View config: View approved datasets and the cognito scopes that grant access to various Xealth endpoints
- Manage config: Select preferred authorization, edit webhook URLs and add approved datasets to webhooks
Now on to our Partners…
We are thrilled to announce the addition of two key Digital Care vendors, Hinge Health and Linus Health, to our ever-expanding Partner Community. Both solutions are now live with our customers, bringing innovative solutions that enhance patient care and health outcomes.
Spotlight on Hinge Health
Hinge Health offers a comprehensive musculoskeletal (MSK) app that significantly improves patient engagement and care. Hinge is automatically suggested to eligible members when they schedule visits with their providers, ensuring timely and relevant support. With Hinge Health, members can access personalized exercise therapy and education, all designed to reduce pain and improve mobility. This integration represents a major milestone in our commitment to driving patient awareness of solutions that are offered to them by their insurance coverage.
Introducing Linus Health
Linus Health’s digital assessment platform leverages advanced neuroscience, clinical expertise, and artificial intelligence to transform brain health care. By providing a practical and sensitive means for early detection of cognitive impairment, Linus Health delivers actionable clinical guidance and personalized action plans. Xealth and Linus have partnered to remove the manual data entry previously required by care teams to provide the cognitive assessments to patients. In addition, patients receive timely screenings at the time of their visit – enabling clinicians to more quickly intervene and improve health outcomes.
Partner Updates
In other Xealth partner news, we’ve expanded our education outreach with our partners from KidsHealth and Krames, providing valuable health information in multiple languages and to patients and caregivers experiencing health issues related to NICU discharge, diabetes and various respiratory conditions.
NeuroFlow is now improving the real-time care of patients by using Xealth’s suite of escalation APIs to publish assessment scores back to the care team in Epic. This includes PHQ-9, GAD-7, Edinburgh Postnatal Depression Scale, and Columbia Suicide Severity Rating Scale.
VitalTech is now live at two additional customers, supporting patients with home monitoring and palliative care. Using Xealth’s pre-order functionality, they ensure that the patient can receive appropriate devices at the right address.
Rimidi expanded their availability of the Abbott FreeStyle Libre integration – allowing care teams to see up to date data from the patient’s continuous glucose monitor.
Last but not least, one of our original integrated partners, Twistle, continues to leverage their Xealth integration to quickly add new care pathways for patients – this time for those impacted by atrial fibrillation.