Capturing timely interest in smoking cessation
Challenge:
SIH identified a missed opportunity for tobacco cessation education following patients receiving low dose CT scans. After their scans, SIH staff didn’t have the time to follow up with patients to send information on smoking cessation classes, the Quitline program, and other important resources. While materials were available for those patients who sought out the information, it was not being pushed directly to the patients in a programmatic way.
Solution:
Leveraging Xealth, SIH now sends automated custom content to patients who agree to learn about quitting smoking. The patient first receives a flier with information on the Courage to Quit program and the Illinois Tobacco Quitline. In addition to the flier, a questionnaire is sent to determine if the patient wants to enroll in the program. If the answer is yes, a message is sent to the InBasket in Epic, which triggers an SIH resource to call the patient to complete program enrollment.
Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.
The Speedy Roll-out of Video Visit Set-up Instructions Saves Appointment Time
Challenge:
Due to COVID-19, many visits were suddenly converted to virtual, prompting a large volume of patients and clinicians into unfamiliar video visit technology. Technical barriers can waste appointment time, or even intimidate a patient, causing a no-show.
Solution:
UPMC quickly needed to distribute set-up instructions to all patients who had telemedicine visits scheduled, without burdening clinicians with additional work. Xealth automatically sent education materials to patients with telemedicine as the visit type.
UPMC first created a pdf, then an animated video, to assist patients in setting up their devices for their virtual visit. Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.