UPMC Makes it Easy for Clinicians to Create, Review, and Adjust Thousands of Plans

Challenge:

Post-surgery, many patients require physical therapy rehabilitation programs that they can perform at home as they recover. Ordering these programs for patients takes place outside the EHR, so the process can be tedious and time consuming. UPMC wanted an efficient way for clinicians to manage these plans from within the workflow.

Solution:

Xealth worked with Medbridge to create an empty “shell” exercise plan that appeared in the EHR, ready to be completed by the clinical team with customized plans for every patient versus having to create a plan from scratch in a separate system, separate from the EHR, for every patient. By working with Xealth and Medbridge, UPMC is saving clinician time and reducing the potential for data entry errors. UPMC clinicians use the Xealth interface to create, review, and adjust patient plans about 5000 times per month, all within their core EHR workflow.

Challenge:

Due to COVID-19, many visits were suddenly converted to virtual, prompting a large volume of patients and clinicians into unfamiliar video visit technology. Technical barriers can waste appointment time, or even intimidate a patient, causing a no-show.

Solution:

UPMC quickly needed to distribute set-up instructions to all patients who had telemedicine visits scheduled, without burdening clinicians with additional work. Xealth automatically sent education materials to patients with telemedicine as the visit type.

UPMC first created a pdf, then an animated video, to assist patients in setting up their devices for their virtual visit. Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.