Xealth’s Distribution of Welldoc’s Bluestar Program Achieves Growth in Enrollment

Challenge:

Welldoc’s Bluestar program is widely respected for the clinical outcomes it can achieve for patients, and the quality of the monitoring information it provides to both PCPs as well as endocrinologists, but patient enrollment was challenging. Additionally, the monitoring dashboards were not within the provider’s EHR workflow, necessitating extra clicks from the provider to access key patient information.

Solution:

By integrating Bluestar into Xealth, providers can order Bluestar direct from their EHR workflow, which makes it convenient and quick for providers to manually order. The patient receives the invitation to enroll right in their inbox for easy access. When distributed via Xealth, nearly half of those who open the email sign up for the Bluestar program. For providers, the Bluestar monitoring dashboards are now available from within the EHR workflow, saving clinician time and resulting in hundreds of dashboard views.

Challenge:

Due to COVID-19, many visits were suddenly converted to virtual, prompting a large volume of patients and clinicians into unfamiliar video visit technology. Technical barriers can waste appointment time, or even intimidate a patient, causing a no-show.

Solution:

UPMC quickly needed to distribute set-up instructions to all patients who had telemedicine visits scheduled, without burdening clinicians with additional work. Xealth automatically sent education materials to patients with telemedicine as the visit type.

UPMC first created a pdf, then an animated video, to assist patients in setting up their devices for their virtual visit. Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.