Providence has conducted more than 1.2M virtual visits and more than 18,000 providers are using telehealth tools.
Providence Leverages Virtual Visits and Monitoring to Relieve Overburdened Clinical Staff
Challenge:
Providence, with a significant Seattle presence, treated patients in an early epicenter of COVID-19. To relieve overburdened clinical staff and hospital resources, while minimizing exposure risk to the virus, Providence quickly worked with partners to deploy a care path that monitored patients suspected of having COVID-19, but not experiencing serious symptoms, while they quarantine at home.
Solution:
Providence tracks patients suffering from COVID-19 symptoms using its Xealth digital health platform to deliver a care automation and remote patient monitoring tool from Twistle. This keeps patients safe and prevents additional stress on hospitals, emergency rooms and front-line healthcare teams.
The at-home solution includes Providence’s COVID-19 Hub microsite to further educate patients by giving accurate and timely information, a self-assessment tool called Grace, and virtual visits using Express Care Virtual.
With the rapid acceleration of telehealth due to COVID-19, Providence has conducted more than 1.2M virtual visits and more than 18,000 providers are using telehealth tools to see patients virtually.
